{"id":19125,"date":"2021-10-26T09:17:54","date_gmt":"2021-10-26T09:17:54","guid":{"rendered":"https:\/\/easydmarc.com\/blog\/?p=19125"},"modified":"2025-05-22T08:43:30","modified_gmt":"2025-05-22T08:43:30","slug":"freshdesk-spf-and-dkim-setup-step-by-step","status":"publish","type":"post","link":"https:\/\/easydmarc.com\/blog\/freshdesk-spf-and-dkim-setup-step-by-step\/","title":{"rendered":"FreshDesk SPF and DKIM Setup: Step by Step"},"content":{"rendered":"\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.freshworks.com\/freshdesk\/\" target=\"_blank\" rel=\"noopener\">FreshDesk<\/a> is a cloud-based software providing help desk support with all smart automations to get things done faster, with features from chatbots and <\/span><span style=\"font-weight: 400;\">Multi-channel communication management. <\/span><span style=\"font-weight: 400;\">In this <\/span><span style=\"font-weight: 400;\">informative post, we\u2019ll go <\/span><span style=\"font-weight: 400;\">over how to configure and set up FreshDesk with DKIM and SPF so that the outgoing emails will be DMARC compliant.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Fortunately Configuring FreshDesk with DKIM also configures the SPF which makes it a bit easier and faster to get done.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-freshdesk-spf-and-dkim-configuration-process-nbsp\"><span style=\"font-weight: 400;\">FreshDesk SPF and DKIM Configuration Process&nbsp;<\/span><\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li><span style=\"font-weight: 400;\">First head to <\/span><b>Admin<\/b><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"> settings from the FreshDesk panel<br \/><\/span><\/span><br \/><figure><img fetchpriority=\"high\" decoding=\"async\" width=\"308\" height=\"387\" class=\"alignnone wp-image-19129 \" src=\"https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2021\/10\/1-Admin.png\" alt=\"Freshdesk admin\" srcset=\"https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2021\/10\/1-Admin.png 373w, https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2021\/10\/1-Admin-239x300.png 239w\" sizes=\"(max-width: 308px) 100vw, 308px\" \/><\/figure><\/li>\n\n\n\n<li>Then head to the <b>Email<\/b> settings under the <b>Channels<\/b> tab<figure><img decoding=\"async\" width=\"495\" height=\"182\" class=\"alignnone wp-image-19130 \" src=\"https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2021\/10\/2-channel.png\" alt=\"Freshdesk Email settings under the Channels tab\" srcset=\"https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2021\/10\/2-channel.png 1387w, https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2021\/10\/2-channel-300x110.png 300w, https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2021\/10\/2-channel-1024x377.png 1024w, https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2021\/10\/2-channel-768x282.png 768w\" sizes=\"(max-width: 495px) 100vw, 495px\" \/><\/figure><\/li>\n\n\n\n<li>Now we need to add a support email and verify it so click on <b><\/b><b>New support email<br \/><\/b><br \/><figure><img decoding=\"async\" width=\"512\" height=\"82\" class=\"alignnone wp-image-19131 \" src=\"https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2021\/10\/3-support-email.png\" alt=\" add a support email and verify it so click on New support email\" srcset=\"https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2021\/10\/3-support-email.png 1468w, https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2021\/10\/3-support-email-300x48.png 300w, https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2021\/10\/3-support-email-1024x163.png 1024w, https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2021\/10\/3-support-email-768x122.png 768w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/><\/figure><\/li>\n\n\n\n<li>Add a <i>Name<\/i> and <i>Your support email <\/i>and hit save<br \/><figure><img loading=\"lazy\" decoding=\"async\" width=\"472\" height=\"251\" class=\"alignnone wp-image-19132 \" src=\"https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2021\/10\/4-custom-suppor-1.png\" alt=\"Freshdesk Name and Your support email and hit save\" srcset=\"https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2021\/10\/4-custom-suppor-1.png 1495w, https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2021\/10\/4-custom-suppor-1-300x159.png 300w, https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2021\/10\/4-custom-suppor-1-1024x544.png 1024w, https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2021\/10\/4-custom-suppor-1-768x408.png 768w\" sizes=\"(max-width: 472px) 100vw, 472px\" \/><\/figure><\/li>\n\n\n\n<li>Now we need to verify the email address by setting up forwarding.<figure><img loading=\"lazy\" decoding=\"async\" width=\"529\" height=\"194\" class=\"alignnone wp-image-19133 \" src=\"https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2021\/10\/5-verify-email.png\" alt=\"freshdesk verify the email address by setting up forwarding.\" srcset=\"https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2021\/10\/5-verify-email.png 1500w, https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2021\/10\/5-verify-email-300x110.png 300w, https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2021\/10\/5-verify-email-1024x375.png 1024w, https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2021\/10\/5-verify-email-768x282.png 768w\" sizes=\"(max-width: 529px) 100vw, 529px\" \/><\/figure><\/li>\n\n\n\n<li>Copy the email address provided by FreshDesk and head to your inbox settings and set up automatic forwarding for all incoming emails to the copied email address, after setting up forwarding head back to FreshDesk and hit <b>Next<\/b>, FreshDesk will do a quick test and verify that everything has been set up correctly.<figure><img loading=\"lazy\" decoding=\"async\" width=\"552\" height=\"278\" class=\"alignnone wp-image-19134 \" src=\"https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2021\/10\/6-forwarding.png\" alt=\"freshdesk forwarding \" srcset=\"https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2021\/10\/6-forwarding.png 831w, https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2021\/10\/6-forwarding-300x151.png 300w, https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2021\/10\/6-forwarding-768x387.png 768w\" sizes=\"(max-width: 552px) 100vw, 552px\" \/><\/figure><\/li>\n\n\n\n<li>After FreshDesk verifies the email address head back to email settings and click on <b><\/b><b>Advanced settings<br \/><\/b><br \/><figure><img loading=\"lazy\" decoding=\"async\" width=\"529\" height=\"170\" class=\"alignnone wp-image-19135 \" src=\"https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2021\/10\/7-email-verifie.png\" alt=\"freshdesk email verified \" srcset=\"https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2021\/10\/7-email-verifie.png 1479w, https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2021\/10\/7-email-verifie-300x97.png 300w, https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2021\/10\/7-email-verifie-1024x330.png 1024w, https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2021\/10\/7-email-verifie-768x247.png 768w\" sizes=\"(max-width: 529px) 100vw, 529px\" \/><\/figure><\/li>\n\n\n\n<li>Head to <b><\/b><b>Configure DKIM<br \/><\/b><br \/><figure><img loading=\"lazy\" decoding=\"async\" width=\"516\" height=\"241\" class=\"alignnone wp-image-19136 \" src=\"https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2021\/10\/8-Configure-DKI.png\" alt=\"freshdesk configure DKIM \" srcset=\"https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2021\/10\/8-Configure-DKI.png 1453w, https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2021\/10\/8-Configure-DKI-300x140.png 300w, https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2021\/10\/8-Configure-DKI-1024x479.png 1024w, https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2021\/10\/8-Configure-DKI-768x359.png 768w\" sizes=\"(max-width: 516px) 100vw, 516px\" \/><\/figure><\/li>\n\n\n\n<li>Now FreshDesk will provide you with four CNAME records unique to your domain, copy them<br \/><figure><img loading=\"lazy\" decoding=\"async\" width=\"502\" height=\"186\" class=\"alignnone wp-image-19137 \" src=\"https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2021\/10\/9-CNAME-DKIM-SP.png\" alt=\"freshdesk CNAME DKIM SP\" srcset=\"https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2021\/10\/9-CNAME-DKIM-SP.png 1511w, https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2021\/10\/9-CNAME-DKIM-SP-300x111.png 300w, https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2021\/10\/9-CNAME-DKIM-SP-1024x379.png 1024w, https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2021\/10\/9-CNAME-DKIM-SP-768x284.png 768w\" sizes=\"(max-width: 502px) 100vw, 502px\" \/><\/figure><\/li>\n\n\n\n<li>And head to your DNS Zone and add four CNAME records and paste the values in them and hit <b><\/b><b>Save<br \/><\/b><br \/><figure><img loading=\"lazy\" decoding=\"async\" width=\"607\" height=\"277\" class=\"alignnone wp-image-19138 \" src=\"https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2021\/10\/10-DNS-Zone.png\" alt=\"freshdesk DNS zone \" srcset=\"https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2021\/10\/10-DNS-Zone.png 1020w, https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2021\/10\/10-DNS-Zone-300x137.png 300w, https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2021\/10\/10-DNS-Zone-768x350.png 768w\" sizes=\"(max-width: 607px) 100vw, 607px\" \/><\/figure><br \/><i><span style=\"font-weight: 400;\">Note: Turn off the proxy status if you\u2019re using Cloudflare.<\/span><\/i><\/li>\n\n\n\n<li>After adding the records wait for up to a day, FreshDesk will verify that you added the records correctly and will display a green check once done.<br \/><figure><img loading=\"lazy\" decoding=\"async\" width=\"582\" height=\"218\" class=\"alignnone wp-image-19139 \" src=\"https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2021\/10\/11-verified.png\" alt=\"freshdesk\" srcset=\"https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2021\/10\/11-verified.png 1520w, https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2021\/10\/11-verified-300x112.png 300w, https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2021\/10\/11-verified-1024x383.png 1024w, https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2021\/10\/11-verified-768x287.png 768w\" sizes=\"(max-width: 582px) 100vw, 582px\" \/><\/figure><\/li>\n<\/ol>\n\n\n\n<p><span style=\"font-weight: 400;\">Once verified you can start sending emails and you\u2019ll see them under the DMARC compliant tab from your <a href=\"https:\/\/easydmarc.com\/blog\/understanding-dmarc-reports\/\">EasyDMARC reports<\/a> with both<a href=\"https:\/\/easydmarc.com\/blog\/sparkpost-spf-and-dkim-setup-step-by-step\/\"> SPF and DKIM passing and aligning with your domain.<\/a><\/span><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1524\" height=\"412\" src=\"https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2021\/10\/Final-Result-2.png\" alt=\"Freshdesk SPF and DKIM configuration verified\" class=\"wp-image-19140\" srcset=\"https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2021\/10\/Final-Result-2.png 1524w, https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2021\/10\/Final-Result-2-300x81.png 300w, https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2021\/10\/Final-Result-2-1024x277.png 1024w, https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2021\/10\/Final-Result-2-768x208.png 768w\" sizes=\"(max-width: 1524px) 100vw, 1524px\" \/><\/figure>\n\n\n\n\n\n\n\n<p><i><span style=\"font-weight: 400;\">Note: Wait at least 24 hours to receive the updated reports&nbsp;<\/span><\/i><\/p>\n\n\n\n<p class=\"vg_note\"><strong>Important note:<\/strong> If the provider recommends publishing also a DMARC record, there\u2019s no need to do so if you already have a DMARC record in place, as each domain can only have one DMARC record.<\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">If you have any further questions, don\u2019t hesitate to contact the <a href=\"https:\/\/easydmarc.com\/blog\/support\/\">EasyDMARC support<\/a> team at <\/span><a href=\"mailto:Support@easydmarc.us\"><span style=\"font-weight: 400;\">Support@easydmarc.us<\/span><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>FreshDesk is a cloud-based software providing help desk &#8230;<\/p>\n","protected":false},"author":1,"featured_media":19128,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[205,209],"tags":[],"class_list":["post-19125","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-knowledge-base","category-source-configuration"],"acf":[],"yoast_head":"<!-- This site is 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