{"id":36429,"date":"2023-06-16T22:05:34","date_gmt":"2023-06-16T22:05:34","guid":{"rendered":"https:\/\/easydmarc.com\/blog\/?p=36429"},"modified":"2026-03-18T04:49:06","modified_gmt":"2026-03-18T04:49:06","slug":"zoho-crm-spf-and-dkim-setup","status":"publish","type":"post","link":"https:\/\/easydmarc.com\/blog\/zoho-crm-spf-and-dkim-setup\/","title":{"rendered":"Zoho CRM SPF and DKIM Setup: Step by Step"},"content":{"rendered":"\n

 Zoho CRM is a customer relationship management software that brings your sales, marketing, and customer support activities together, and streamline your process, policy, and people in one platform. In this article we are going to give you all the instructions on how to set up DKIM and SPF for Zoho CRM.<\/p>\n\n\n\n


For that, go to Settings and click on Emails under Channels category. See the screenshot below,<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Then click on Email Deliverability, and from there select the domain you want to authenticate. Click on Validate Records, under your selected domain.
See the screenshot below,<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

And a pop up window will appear, and you will be provided with SPF and DKIM records. See the screenshot below,<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n
\n
\n

DKIM Configuration<\/strong><\/h2>\n<\/div>\n<\/div>\n\n\n\n
\"\"<\/figure>\n\n\n\n

For Publishing The DKIM Record, Please Follow The Instructions Below,<\/strong><\/p>\n\n\n\n

    \n
  1. <\/strong>Head to your DNS provider.<\/strong><\/li>\n\n\n\n
  2. Click the Add button<\/strong> to add a DNS record.<\/li>\n\n\n\n
  3. Select TXT, <\/strong>from the options of Record Type<\/strong>,<\/li>\n\n\n\n
  4. <\/strong>In the Host\/Name field enter, 1522905413783._domainkey<\/em><\/strong> or 1522905413783._domainkey.yourdomain.com<\/em><\/strong>  (depends on your DNS provider)<\/li>\n\n\n\n
  5. <\/strong>Copy the DKIM public key and paste it In the Value field.<\/li>\n\n\n\n
  6. Save the TXT record in the DNS Manager.<\/li>\n\n\n\n
  7. See the screenshot below,(DNS Cloudflare)<\/li>\n<\/ol>\n\n\n\n
    \"\"<\/figure>\n\n\n\n

    SPF Configuration<\/strong><\/h2>\n\n\n\n


    Note: <\/strong>There is no need to set up SPF record for  Zoho CRM, as the “Envelope From” domain will always be handled by the server of Zoho CRM.
    For SPF to be aligned you should have your \u201cFrom address\u201d domain in the \u201cEnvelope From\u201d address.  Zoho CRM uses its domain as the “Envelope From” domain, during the DMARC check, this “Envelope From” domain will not match with your \u201cFrom address\u201d domain, so SPF alignment will fail. This happens not only with Zoho CRM but with the majority of Email Service Providers. But during the configurations Zoho CRM will suggest you adding this include include:transmail.net<\/em><\/strong> in your SPF record. Just be informed that there is no need to do this, as SPF will fail due to misalignment, even if you add that include in your SPF record.
    Zoho CRM has an article regarding the SPF alignment as well, you can check it out in this link, Why SPF alignment fails.<\/a><\/p>\n\n\n\n

    \"\"<\/figure>\n\n\n\n

    DMARC requires either DKIM or SPF to be authenticated and aligned, so you will check the DMARC record<\/a> even without SPF alignment. SPF alignment failing won’t affect your email deliverability, if you have DKIM in place. Thus you need to set up only DKIM for Zoho CRM.<\/p>\n\n\n\n

    In case you add the include provided from Zoho CRM  in your SPF record, your SPF record will look like the one below,
    v=spf1 include:zoho.com include:transmail.net<\/em><\/strong>  ~all

    Just be informed that there is no point in doing this, as SPF will fail due to misalignment, even if you add that include in your SPF record. <\/p>\n\n\n\n

    When you finish the process of publishing the DKIM record, go back to your Zoho CRM account and click on the verify button, if you have done everything properly your domain will be authenticated. See the screenshot below,<\/p>\n\n\n\n

    \"\"<\/figure>\n\n\n\n

    Important note: <\/strong>If the provider recommends publishing also a DMARC record, there\u2019s no need to do so if you already have a DMARC record in place, as each domain can only have one DMARC record.<\/p>\n\n\n\n

    You can test it with our\u00a0 Email Investigation<\/a> tool. (See the screenshot below)<\/p>\n\n\n\n

    \"\"<\/figure>\n\n\n\n
    \n
    <\/div><\/div><\/figure><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

     Zoho CRM is a customer relationship management software …<\/p>\n","protected":false},"author":1,"featured_media":36764,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[205,209],"tags":[],"class_list":["post-36429","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-knowledge-base","category-source-configuration"],"acf":[],"yoast_head":"\nZoho CRM SPF and DKIM Setup: Step by Step | EasyDMARC<\/title>\n<meta name=\"description\" content=\"Configuring your sending sources is crucial for a healthy domain infrastructure. 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