{"id":38820,"date":"2023-11-15T11:03:47","date_gmt":"2023-11-15T11:03:47","guid":{"rendered":"https:\/\/easydmarc.com\/blog\/?p=38820"},"modified":"2025-05-23T10:55:21","modified_gmt":"2025-05-23T10:55:21","slug":"docebo-spf-and-dkim-configuration","status":"publish","type":"post","link":"https:\/\/easydmarc.com\/blog\/docebo-spf-and-dkim-configuration\/","title":{"rendered":"Docebo SPF and DKIM configuration: Step By Step Guideline"},"content":{"rendered":"\n<p>This instructional article will demonstrate the Docebo configuration process of Sender Policy Framework (SPF), DomainKeys Identified Mail (DKIM) Signatures to ensure Docebo passes the DMARC alignment check and eliminates spam from your domain, and increases security.<\/p>\n\n\n\n<p>The SPF record identifies the mail servers and domains that are allowed to send email on behalf of your domain. The DKIM record, on the other hand, is a specially formatted DNS TXT record that stores the public key the receiving mail server will use to verify a message&#8217;s signature. These email authentication methods will be used to prove to ISPs and mail services that senders are truly authorized to send email from a particular domain and are a way of verifying your email-sending server is sending emails through your domain.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"spf-yes\">\n<h2 class=\"wp-block-heading\" id=\"h-the-process-of-configuring-spf\"><strong>The process of configuring SPF<\/strong><\/h2>\n<\/div>\n<\/div>\n\n\n\n<p>In order to authenticate Docebo on SPF, please follow these steps:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Login and head to your DNS Zone provider<\/li>\n\n\n\n<li>Create a new TXT record<\/li>\n\n\n\n<li>Input the DNS name as @ or your domain name<\/li>\n\n\n\n<li>Input the DNS value as v=spf1 include:docebosaas.com ~all<\/li>\n\n\n\n<li>Save the record<\/li>\n\n\n\n<li>Wait up to 72 hours to allow your DNS to process the changes<\/li>\n<\/ol>\n\n\n\n<p>The screenshot below will show you an example of the SPF record. <strong>We\u2019ll be using CloudFlare for this example.<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"212\" src=\"https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2023\/11\/pasted-image-0-1024x212.png\" alt=\"\" class=\"wp-image-45200\" srcset=\"https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2023\/11\/pasted-image-0-1024x212.png 1024w, https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2023\/11\/pasted-image-0-300x62.png 300w, https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2023\/11\/pasted-image-0-768x159.png 768w, https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2023\/11\/pasted-image-0-1536x319.png 1536w, https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2023\/11\/pasted-image-0-1200x249.png 1200w, https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2023\/11\/pasted-image-0.png 1600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Important Note: <\/strong>Each domain must have only one SPF TXT Record. If you have multiple SPF Records, <a href=\"https:\/\/easydmarc.com\/blog\/spf-too-many-dns-lookups-error\/\" target=\"_blank\" rel=\"noreferrer noopener\">SPF will return a PermError<\/a>.&nbsp;<\/p>\n\n\n\n<p><strong>If you are using multiple IPs, ESPs, Third-Party services for your various email strategies, you should include them in a single SPF Record.<\/strong><strong><br \/><\/strong><em>E.g v=spf1 ip4:18.57.156.221 include:docebosaas.com include:thirdpartyservice.com ~all<\/em><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"dkim-yes\">\n<h2 class=\"wp-block-heading\" id=\"h-the-process-of-configuring-dkim\"><strong>The process of configuring DKIM<\/strong><\/h2>\n<\/div>\n<\/div>\n\n\n\n<p>In order to authenticate Docebo on DKIM, please follow these steps:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Login to your Docebo platform<\/li>\n\n\n\n<li>Head to<strong> Admin Menu<\/strong><\/li>\n\n\n\n<li>Click on the gear icon<\/li>\n\n\n\n<li>Head to <strong>Setting &gt; Advanced Setting &gt; Email Preferences Setting<\/strong><\/li>\n\n\n\n<li>Click on <strong>Manage DKIM Keys<\/strong><\/li>\n\n\n\n<li>You will then be redirected to the main management page of the app, listing the domains already associated with DKIM records.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"528\" src=\"https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2023\/11\/pasted-image-0-1-1024x528.png\" alt=\"docebo\" class=\"wp-image-45204\" srcset=\"https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2023\/11\/pasted-image-0-1-1024x528.png 1024w, https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2023\/11\/pasted-image-0-1-300x155.png 300w, https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2023\/11\/pasted-image-0-1-768x396.png 768w, https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2023\/11\/pasted-image-0-1-1200x618.png 1200w, https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2023\/11\/pasted-image-0-1.png 1504w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ol start=\"7\" class=\"wp-block-list\">\n<li>In the top right corner, click on the <strong>Plus<\/strong> button<\/li>\n\n\n\n<li>Head to your DNS zone and create a TXT record and paste the given information (Your DKIM key in DNS record value section and Selector in DNS record name).<\/li>\n\n\n\n<li>Head back to your Docebo platform and click the ellipsis icon at the end of the domain row<\/li>\n\n\n\n<li>Click on <strong>Verify &amp; Activate<\/strong><\/li>\n<\/ol>\n\n\n\n<p>Congratulations, you now successfully authenticated your outgoing mail stream from Docebo with SPF and DKIM.<\/p>\n\n\n\n<p class=\"vg_note\"><strong>Important note:<\/strong> If the provider recommends publishing also a DMARC record, there\u2019s no need to do so if you already have a DMARC record in place, as each domain can only have one DMARC record.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This instructional article will demonstrate the Docebo configuration &#8230;<\/p>\n","protected":false},"author":1,"featured_media":38830,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[205,209],"tags":[],"class_list":["post-38820","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-knowledge-base","category-source-configuration"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Docebo SPF and DKIM configuration | EasyDMARC<\/title>\n<meta name=\"description\" content=\"Learn step-by-step guidelines for setting up SPF and DKIM authentication. 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