{"id":58146,"date":"2025-01-01T08:46:00","date_gmt":"2025-01-01T08:46:00","guid":{"rendered":"https:\/\/easydmarc.com\/blog\/?p=58146"},"modified":"2026-02-02T09:38:55","modified_gmt":"2026-02-02T09:38:55","slug":"spf-and-dkim-setup-for-helpscout","status":"publish","type":"post","link":"https:\/\/easydmarc.com\/blog\/spf-and-dkim-setup-for-helpscout\/","title":{"rendered":"SPF and DKIM setup for HelpScout"},"content":{"rendered":"\n<p>Help Scout&#8217;s shared inbox, help center, and live chat software gives your team the tools you need to easily manage customer communications.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-spf-configuration\"><strong>SPF Configuration<\/strong><\/h2>\n\n\n\n<p>Help Scout doesn&#8217;t support SPF alignment, so there is no need to add the mechanism of the source to your SPF record. Emails sent from Help Scout servers will now pass SPF validation using a variable envelope return path (VERP) address set to their servers.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-dkim-configuration\"><strong>DKIM Configuration<\/strong><\/h2>\n\n\n\n<p>To configure DKIM for Help Scout, you need to add <strong>two CNAME records<\/strong> to your DNS hosting provider (DNS zone). These records allow recipient mail servers to retrieve the DKIM public key from Help Scout, enabling proper authentication of your outgoing emails.<\/p>\n\n\n\n<p>Required CNAME Records<\/p>\n\n\n\n<p>Add the following CNAME records to your domain:<br \/><strong>strong1._domainkey.yourdomain.com will point to strong1._domainkey<\/strong><a href=\"http:\/\/.helpscout.net\" target=\"_blank\" rel=\"noreferrer noopener nofollow\"><strong>.helpscout.net<\/strong><\/a><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>strong2._domainkey.yourdomain.com will point to strong2._domainkey<\/strong><a href=\"http:\/\/.helpscout.net\" target=\"_blank\" rel=\"noreferrer noopener nofollow\"><strong>.helpscout.net<\/strong><\/a><\/li>\n<\/ul>\n\n\n\n<p>How to Obtain the CNAME Records from Help Scout<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Log in to your <strong>Help Scout<\/strong> account.<\/li>\n\n\n\n<li>Navigate to <strong>Manage \u2192 Inboxes<\/strong>.<\/li>\n\n\n\n<li>Select the inbox you want to configure.<\/li>\n\n\n\n<li>Go to <strong>Outgoing Email \u2192 Use Help Scout<\/strong>.<\/li>\n\n\n\n<li>The system will provide the two required CNAME records.<br \/><img decoding=\"async\" src=\"https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2026\/02\/33-20251215-214352-1024x765.png\" alt=\"\"\/><\/li>\n\n\n\n<li>Copy these records and add them to your DNS zone.<\/li>\n<\/ol>\n\n\n\n<p><strong><em>Note:<\/em><\/strong> The screenshot below shows an example using <strong>Cloudflare<\/strong> as the DNS provider.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"591\" src=\"https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2026\/02\/11-20251215-205248-1024x591.png\" alt=\"\" class=\"wp-image-58154\" srcset=\"https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2026\/02\/11-20251215-205248-1024x591.png 1024w, https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2026\/02\/11-20251215-205248-300x173.png 300w, https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2026\/02\/11-20251215-205248-768x444.png 768w, https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2026\/02\/11-20251215-205248-1536x887.png 1536w, https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2026\/02\/11-20251215-205248-2048x1183.png 2048w, https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2026\/02\/11-20251215-205248-1200x693.png 1200w, https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2026\/02\/11-20251215-205248-1980x1143.png 1980w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"587\" src=\"https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2026\/02\/22-20251215-205330-1024x587.png\" alt=\"\" class=\"wp-image-58155\" srcset=\"https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2026\/02\/22-20251215-205330-1024x587.png 1024w, https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2026\/02\/22-20251215-205330-300x172.png 300w, https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2026\/02\/22-20251215-205330-768x440.png 768w, https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2026\/02\/22-20251215-205330-1536x880.png 1536w, https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2026\/02\/22-20251215-205330-2048x1173.png 2048w, https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2026\/02\/22-20251215-205330-1200x687.png 1200w, https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2026\/02\/22-20251215-205330-1980x1134.png 1980w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Important Notes<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><em>If you are using <\/em><strong><em>Cloudflare<\/em><\/strong><em>, make sure the <\/em><strong><em>Proxy status is turned off<\/em><\/strong><em> (DNS Only) for both CNAME records.<\/em><\/li>\n\n\n\n<li><em>DNS changes may take some time to propagate across the internet<\/em>.<br \/><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-verify-dkim-configuration\">Verify DKIM Configuration<\/h2>\n\n\n\n<p>After adding the records and allowing time for DNS propagation:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Return to the <strong>Help Scout dashboard<\/strong>.<\/li>\n\n\n\n<li>Click the <strong>Test Settings<\/strong> button located in the lower-left section.<\/li>\n\n\n\n<li>If the CNAME records are detected correctly, the <strong>DKIM status<\/strong> will change to <strong>Active<\/strong>.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"766\" src=\"https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2026\/02\/44-20251215-211808-1024x766.png\" alt=\"\" class=\"wp-image-58156\" srcset=\"https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2026\/02\/44-20251215-211808-1024x766.png 1024w, https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2026\/02\/44-20251215-211808-300x224.png 300w, https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2026\/02\/44-20251215-211808-768x574.png 768w, https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2026\/02\/44-20251215-211808-1536x1149.png 1536w, https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2026\/02\/44-20251215-211808-1200x897.png 1200w, https:\/\/easydmarc.com\/blog\/wp-content\/uploads\/2026\/02\/44-20251215-211808.png 1784w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>That\u2019s it!. You\u2019ve successfully authenticated your outgoing mail stream from Help Scout using DKIM. This helps improve email security and reduces the likelihood of your messages being marked as spam.<\/p>\n\n\n\n<p>If you have any further questions, don\u2019t hesitate to contact the <a href=\"https:\/\/easydmarc.com\/contact-us\" target=\"_blank\" rel=\"noreferrer noopener\">EasyDMARC Support Team<\/a>at <strong>support@easydmarc.com<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Help Scout&#8217;s shared inbox, help center, and live &#8230;<\/p>\n","protected":false},"author":1,"featured_media":58151,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[204,205,209],"tags":[],"class_list":["post-58146","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","category-knowledge-base","category-source-configuration"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>HelpScout SPF &amp; DKIM Setup | EasyDMARC<\/title>\n<meta name=\"description\" content=\"Learn how to configure DKIM for Help Scout and understand SPF behavior. 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