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IT Support Specialist

Date Posted: Jun 08, 2022

Support

Armenia, Yerevan

Full Time

We accompany our customers every step of the way from the moment they start partnering with us through their journey. We bring passion to what we do every day because what we do matters to real businesses and safeguards their cybersecurity. We work in a collaborative environment to ensure we deliver an exceptional customer experience. If you are passionate about helping people, love technology, are a genuine problem solver, aren't afraid of challenges, and have a desire to push yourself to your maximum potential, our CS team is where you belong.

As an IT Support Specialist, you will become an important member of our Technical Support team, influence the company continued success, and represent EasyDMARC to its customers.

You might now ask yourself if you do possess the necessary knowledge for DMARC technical support. The answer is, "No, you hardly do". But, the good news is that we do undertake the responsibility to deliver a training course that will enable you to master one of the trending Cyber Security professions and accelerate your career path in Email Security and Domain protection.


Job responsibilities

As Our IT Support Specialist, You Will:

  • Assist customers with all aspects of our product via phone, chat, email and screen-sharing sessions, with a primary focus on customer satisfaction
  • Become a DMARC Expert and help both customers and coworkers succeed via knowledge sharing and identifying creative solutions to unique workflow needs
  • Utilize Support tools to efficiently deliver a world-class customer experience
  • Conduct in-depth investigations, reviews, and audits to Customers
  • Work closely with a diverse team to provide superior quality technical support and maintain a positive environment
  • Troubleshoot and submit bugs to our developers and act as the primary driver from bug ticket creation through resolution
  • Champion customer needs internally by providing feedback and communicating customer needs to internal stakeholders
  • Take an active role in thought leadership through writing blogs, articles, and whitepapers.

Required qualifications

To Be Successful In This Role, You'll Need:

  • Excellent people skills: must be empathetic, patient, confident, good-humored, and able to interact well with a broad spectrum of personality types
  • Established technical problem solving and critical thinking skills, including the ability to think creatively to find solutions
  • Perfect English communicator in both written and verbal form
  • Ability to work smoothly both independently and within a team
  • Self-motivated to master a complex software and learn new technologies on the fly
  • Keep a cool head and maintain organization and attention to detail while multitasking in a challenging, fast-paced environment
  • Maintain strong relationships with Customers, Product, & Sales team
  • Other language(s) knowledge is a plus
  • Technical background is a plus

Additional information

If you think this is the job you have been searching for to start your working career, please apply now.

 

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