Oracle RightNow SPF and DKIM configuration: Step By Step Guideline

This instructional article will demonstrate the Oracle RightNow configuration process of Sender Policy Framework (SPF), DomainKeys Identified Mail (DKIM) Signatures to ensure Oracle RightNow passes the DMARC alignment check and eliminate spam from your domain and increase security.

The SPF record identifies the mail servers and domains that are allowed to send email on behalf of your domain. The DKIM record, on the other hand, is a specially formatted DNS TXT record that stores the public key the receiving mail server will use to verify a message’s signature. These email authentication methods will be used to prove to ISPs and mail services that senders are truly authorized to send email from a particular domain and are a way of verifying your email sending server is sending emails through your domain.

The process of configuring SPF

In order to authenticate Oracle RightNow on SPF, please follow these steps:

1. Login and head to your DNS Zone provider
2. Create a new TXT record
3. Input the DNS name as @ or your domain name
4. Input the DNS value as v=spf1 include:rnmk.com ~all
5. Save the record
6. Wait up to 72 hours to allow your DNS to process the changes

Screenshot below will show you an example of the SPF record. We’ll be using CloudFlare for this example.

Important Note: Each domain must have only one SPF TXT Record. If you have multiple SPF Records, SPF will return a PermError. 

If you are using multiple IPs, ESPs, Third-Party services for your various email strategies, you should include them in a single SPF Record.
E.g v=spf1 ip4:18.57.156.221 include:rnmk.com include:thirdpartyservice.com ~all

The process of configuring DKIM

In order to authenticate Oracle RightNow on DKIM, you need to create a TXT record. Please follow these steps:

1. Submit a service request for this information: ‘We would like to sign with DKIM  for all emails using a “From:” header of “someemail@yourdomain.com”’
2. Oracle generates a public-private key and a unique selector, called “dkimrnt012345”. You must add the provided DKIM record from Oracle in your DNS zone.
3. Oracle receives your confirmation that the selectors have been published. Oracle verifies the validity of these published selectors.

Congratulations, you now successfully authenticated your outgoing mail stream from Oracle RightNow with SPF and DKIM.