How M.I.T. Consulting Made DMARC a Mandatory Client Service and Cut Troubleshooting Time with EasyDMARC

About the Customer

• Company: M.I.T. Consulting
• Headquarters: Canada
• Website: https://mitconsulting.ca/
• Industry: Managed Service Provider (MSP)

M.I.T. Consulting is a Canadian managed service provider delivering IT support and cybersecurity services to a diverse client base across Ontario, including Toronto and the GTA, including law firms, construction companies, and other SMBs. With responsibility for managing multiple client domains and ensuring reliable email communication, maintaining proper email authentication and deliverability is a critical part of their service offering.

The Challenge: Limited Visibility and Time-Consuming Troubleshooting

As an MSP, M.I.T. Consulting frequently faced a familiar challenge: diagnosing why client emails were not being delivered as expected. Without centralized visibility into authentication and sending sources, troubleshooting issues often became time-consuming and reactive.

Michael Fin, Chief Technology Officer at M.I.T. Consulting, explains:

“For me, the critical thing is understanding why our clients’ emails are not working. Without identifying the issue, you end up chasing it for a very long time.”

Without centralized visibility into authentication and sending sources, troubleshooting was reactive and time-consuming. Misconfigured DNS records, incomplete sender authorization, or changes made outside the MSP’s awareness could all quietly disrupt deliverability and client trust. 

The Solution: Onboarding in Minutes, Visibility from Day One

M.I.T. Consulting adopted EasyDMARC to bring order to email authentication across its client base. The onboarding experience set the tone immediately.

“I went in on my own and set up a couple of domains for testing. It only took a few minutes to get everything going, and when my MSP Sales Growth manager reviewed it, I was told I had done everything correctly”, notes Michael. 

From there, the platform’s ability to flatten SPF records and surface issues clearly became central to the team’s operations.

“Using EasyDMARC, we can flatten all SPF records into one clean setup, which helps a lot. The biggest feature for me is the ability to identify problems. Once you know what the issue is, you can fix it. Without that, you’re just guessing.”

Real-World Use Case: Rapid Recovery from DNS Misconfiguration

EasyDMARC also proved valuable in real-world incident scenarios. In one case, a client migrated hosting providers without notifying M.I.T. Consulting, resulting in missing DNS records and disrupted email authentication.

“The client’s IT manager changed hosting and didn’t copy the DNS zone records. All we had to do was point them back to EasyDMARC, and everything was back in place almost immediately after propagation”, shares Michael.

What could have been hours of reactive troubleshooting became a fast, controlled resolution. 

The Results: Faster Fixes, Happier Clients, and a New Revenue Stream

With EasyDMARC in place, the team moved from reactive troubleshooting to proactive management.

“The dashboard is great. I can always see the issues, drill down, and understand what needs attention. We’ve had many situations where clients were complaining about their emails, and with EasyDMARC I was able to quickly figure out what the issue was.”

But the most significant outcome wasn’t operational; it was commercial. M.I.T. Consulting made DMARC mandatory for its service offering.

“We made DMARC mandatory for our clients. It’s a great upsell, especially for industries like law and construction, where reliable email communication is critical”, shares Michael. 

For an MSP, that shift from reactive fix to standardized service is the difference between email authentication being a cost center and a revenue line.

Conclusion: Simplicity, Visibility, and Scalable Email Management

For M.I.T. Consulting, EasyDMARC delivers what matters most: simplicity, visibility, and the ability to quickly resolve issues across multiple client environments.

By streamlining onboarding, centralizing authentication management, and providing clear diagnostics, EasyDMARC enables the team to confidently manage email infrastructure at scale while ensuring reliable communication for their clients.

Concluding Quote

“Once you can identify the problem, everything becomes easier. That’s what EasyDMARC gives us.”