Chat +1-888-563-5277 Contact sales

FreshDesk SPF and DKIM Setup: Step by Step

FreshDesk is a cloud-based software providing help desk support with all smart automations to get things done faster, with features from chatbots and Multi-channel communication management. In this informative post, we’ll go over how to configure and set up FreshDesk with DKIM and SPF so that the outgoing emails will be DMARC compliant.

Fortunately Configuring FreshDesk with DKIM also configures the SPF which makes it a bit easier and faster to get done.

FreshDesk SPF and DKIM Configuration Process 

  1. First head to Admin settings from the FreshDesk panel

    Freshdesk admin

  2. Then head to the Email settings under the Channels tab

    Freshdesk Email settings under the Channels tab

  3. Now we need to add a support email and verify it so click on New support email

     add a support email and verify it so click on New support email

  4. Add a Name and Your support email and hit save

    Freshdesk Name and Your support email and hit save

  5. Now we need to verify the email address by setting up forwarding.

    freshdesk verify the email address by setting up forwarding.

  6. Copy the email address provided by FreshDesk and head to your inbox settings and set up automatic forwarding for all incoming emails to the copied email address, after setting up forwarding head back to FreshDesk and hit Next, FreshDesk will do a quick test and verify that everything has been set up correctly.

    freshdesk forwarding

  7. After FreshDesk verifies the email address head back to email settings and click on Advanced settings

    freshdesk email verified

  8. Head to Configure DKIM

    freshdesk configure DKIM

  9. Now FreshDesk will provide you with four CNAME records unique to your domain, copy them

    freshdesk CNAME DKIM SP

  10. And head to your DNS Zone and add four CNAME records and paste the values in them and hit Save

    freshdesk DNS zone

    Note: Turn off the proxy status if you’re using Cloudflare.

  11. After adding the records wait for up to a day, FreshDesk will verify that you added the records correctly and will display a green check once done.

    freshdesk

Once verified you can start sending emails and you’ll see them under the DMARC compliant tab from your EasyDMARC reports with both SPF and DKIM passing and aligning with your domain.

Freshdesk SPF and DKIM configuration verified

Note: Wait at least 24 hours to receive the updated reports 

If you have any further questions don’t hesitate to contact the EasyDMARC support team at [email protected]

For more 3rd party configuration steps:

What is an Impersonation Attack?

What is an Impersonation Attack?

An impersonation attack is a type of fraud where an attacker poses as a...

Read More
What is Email Encryption, and How Does it Work?

What is Email Encryption, and How Does it Work?

Over the years, email has become the dominant collaboration tool used by businesses and...

Read More
Advantages of Technology as a Business Strategy

Advantages of Technology as a Business Strategy

As technology evolves, businesses and organizations must continually adapt to an ever-shifting landscape. Everything...

Read More
×