FreshDesk SPF and DKIM Setup: Step by Step

FreshDesk is a cloud-based software providing help desk support with all smart automations to get things done faster, with features from chatbots and Multi-channel communication management. In this informative post, we’ll go over how to configure and set up FreshDesk with DKIM and SPF so that the outgoing emails will be DMARC compliant.

Fortunately Configuring FreshDesk with DKIM also configures the SPF which makes it a bit easier and faster to get done.

FreshDesk SPF and DKIM Configuration Process 

  1. First head to Admin settings from the FreshDesk panel
    Freshdesk admin
  2. Then head to the Email settings under the Channels tab
    Freshdesk Email settings under the Channels tab
  3. Now we need to add a support email and verify it so click on New support email
     add a support email and verify it so click on New support email
  4. Add a Name and Your support email and hit save
    Freshdesk Name and Your support email and hit save
  5. Now we need to verify the email address by setting up forwarding.
    freshdesk verify the email address by setting up forwarding.
  6. Copy the email address provided by FreshDesk and head to your inbox settings and set up automatic forwarding for all incoming emails to the copied email address, after setting up forwarding head back to FreshDesk and hit Next, FreshDesk will do a quick test and verify that everything has been set up correctly.
    freshdesk forwarding
  7. After FreshDesk verifies the email address head back to email settings and click on Advanced settings
    freshdesk email verified
  8. Head to Configure DKIM
    freshdesk configure DKIM
  9. Now FreshDesk will provide you with four CNAME records unique to your domain, copy them
    freshdesk CNAME DKIM SP
  10. And head to your DNS Zone and add four CNAME records and paste the values in them and hit Save
    freshdesk DNS zone

    Note: Turn off the proxy status if you’re using Cloudflare.

  11. After adding the records wait for up to a day, FreshDesk will verify that you added the records correctly and will display a green check once done.
    freshdesk

Once verified you can start sending emails and you’ll see them under the DMARC compliant tab from your EasyDMARC reports with both SPF and DKIM passing and aligning with your domain.

Freshdesk SPF and DKIM configuration verified

Note: Wait at least 24 hours to receive the updated reports 

If you have any further questions don’t hesitate to contact the EasyDMARC support team at [email protected]

For more 3rd party configuration steps:

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