Vtiger SPF & DKIM Setup | EasyDMARC

Vtiger SPF & DKIM Setup: Step By Step Guideline

3 Min Read
Vtiger SPF & DKIM Setup

Vtiger is a cloud-based CRM that enables businesses to deliver outstanding customer experiences by breaking barriers between their marketing, sales, and support teams. However, prior to sending any emails from Vtiger, it’s crucial to authenticate your domain by setting up SPF and DKIM records.
Your initial action is to obtain the SPF and DKIM records provided by Vtiger.

Here’s how:
1 –  Click on your profile name from the top right side of your dashboard.
2 –  From there click on “Settings”.

3 –  Access “Email Settings”



4  – Click on “View” under DNS records.



Once you click on “View” a  popup window will appear which will provide you with the SPF and DKIM records that you need to publish in your DNS.


It’s worth noting that Vtiger.com doesn’t support DKIM record. Hence, your focus should be on establishing an SPF record to ensure DMARC compliance, since DMARC requires either SPF or DKIM to be authenticated and aligned. If you even publish the provided DKIM public key, the emails will fail DKIM alignment, since they will still be signed by Vtiger.com.

SPF configuration

To configure the SPF record for Vtiger.com you simply need to publish the provided SPF TXT and CNAME records.

How to Add the Provided TXT and CNAME Records in Your DNS?

If you already have an existing SPF record then you just need to add Vtiger.com’s SPF “include” ( include:vtigermails.com) within your current record, as demonstrated in the example below:
v=spf1 include:secureserver.net include:vtigermails.com ~all

For those who lack a published SPF record for their domain, the process involves creating a new SPF record containing the provided “include” from Vtiger.com:
v=spf1 include:vtigermails.com ~all

If you don’t have an existing SPF record, adhere to the steps outlined below to publish an SPF record for Vtiger.com.

Step 1:  Head to your DNS, create a new DNS record, and set the type to TXT.
Step 2:  The TXT Name/Host field entry varies depending on your DNS host. Some require the full domain name, such as “helpdmarc.com“,  while others need only “@” as they automatically include your domain name.
Step 3: In the Value/Content field, input “v=spf1 include:vtigermails.com ~all

An example for DNS host Cloudflare is shown below:

Now follow the steps below to publish the CNAME record:

Step 1:  Head to your DNS, create a new DNS record, and set the type to CNAME.
Step 2:  The TXT Name/Host field entry varies depending on your DNS host. Some require you to mention the domain name like “ecm-bounces.helpdmarc.com”, others just need “ecm-bounces” as they automatically append your domain name in the end.
Step 3: In the Value/Content field, input “ca.vtiger.email

An example for DNS host Cloudflare is shown below:


After you have completed the process of publishing the records, return to your Vtiger.com account to verify the records. If you have followed the steps correctly, you should see green check marks next to the records.


Important: DMARC compliance for Vtiger.com is achieved via SPF authentication and alignment only. You can test it with our  Email Investigation tool. (See the screenshot below)

Various authors from EasyDMARC teams have contributed to our blog during company's lifetime. This author brings everyone together.

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