Operations Engineer (DMARC, Email Authentication)
EasyDMARC is an all-in-one Email Security solution for securing an organization's domain and email infrastructure. Our solution is designed to prevent companies from data leakage, protect them from financial loss, and counter email phishing attacks.
We are hiring an Operations Engineer to join our customer-facing technical team.This role works closely with customers and is responsible for analyzing, troubleshooting, and resolving email authentication issues across real production environments.
Responsibilities
- Handle customer tickets, chats, and scheduled calls
- Analyze and troubleshoot SPF, DKIM, and DMARC issues
- Review DNS configurations and identify misconfigurations
- Guide customers through remediation and enforcement
- Communicate technical findings clearly and accurately
- Participate in customer meetings and ongoing projects
- Document solutions and contribute to internal knowledge
Required Qualifications
- Strong customer orientation
- Exceptional written and spoken English
- Comfortable running calls and leading technical conversations
- Structured problem solving and strong attention to detail
- Ability to learn new technical domains fast
- Responsible, consistent, and able to manage multiple cases in parallel
Technical Requirements
- Comfortable with common web-based SaaS tools
- Able to work with technical data such as logs, reports, headers, or API outputs
- Basic understanding of internet fundamentals such as DNS, HTTP, email flow, and domains is a plus
Additional information
Individuals seeking employment at EasyDMARC are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable laws.